Personal Information

Address:	2 Leatherleaf Court Medford, NJ 08055
Phone:	856-596-8664
Fax:	856-596-8664
Email:	jamesdengel@comcast.net

Current Employment

Company:	Engel Dispute Resolution, LLC
Position(s) and Responsibilities:	Founder and President. Insurance coverage, assumed and ceded reinsurance, third party administrator, broker, and labor dispute mediation and arbitration. Specializes in complex claims in all commercial insurance lines and both ceded and assumed treaty and facultative reinsurance.
Address:	54 Flamingo Drive Avalon, NJ 08202
Phone:	609-368-1679
Cell:	609-287-1773
Fax:	609-368-1679
Email:	jdengeladr@comcast.net

Offering Services as Expert Witness in:

Claims (All), Asbestos Claims, Errors and Omissions Claims, Insurance Claims, Liability Claims, Pollution Claims, Property Claims, Toxic Tort Claims, Workers Compensation Claims, Audit / Records Inspection

Previous Employment

Company:	Zurich North America
Position(s) and Responsibilities:	Executive Vice President of Customer Services and Chief Claim Officer 2002-2008. Responsible for all commercial lines insurance claims, ceded and assumed reinsurance claims, 50 staff counsel offices with over 600 attorneys, risk engineering operations, and premium audit operations. Managed 4500 employees and several billion dollars of claims paid annually.

Company:

ACE – North America

Position(s) and Responsibilities:

Executive Vice President and Chief Claim Officer, and CEO – Brandywine Holdings 1999-2002. Responsible for all commercial insurance claims, ceded and assumed reinsurance claims, risk engineering operations, and ESIS – ACE’s third party administrator. Also held the position of CEO of Brandywine Holdings – ACE’s global runoff facility. Brandywine included US insurance and treaty and facultative reinsurance, and European and London Market assumed reinsurance managed in London. ESIS was the US Market’s third largest TPA specializing in WC and liability claims.

Company:	CIGNA P&C
Position(s) and Responsibilities:	Executive Vice President and Global Chief Claim Officer 1984-1999. Responsible for all personal and commercial lines claims in the US and in 45 foreign countries, ceded claims, and TPA operations. Was also part of the executive committee which created Brandywine Holdings and prepared the P&C Companies for sale. Was also Brandywine’s first CEO.

Credentials

Attorney:	No
Education:	Gannon University 1970 BS Corporate Finance and Accounting. Wharton School U of PA 1997 Executive Education Program. Harvard Univ. 2008 Executive Negotiation Program.
Degrees:	BS Corporate Finance and Accounting
Designations:	Insurance: General Liability, Property, WC, Automobile Liability, Professional Liability, Excess Liability, E&O, D&O, Bad Faith and ECO, Asbestos, Environmental, Other Mass Tort, Bonds, and TPA and Captive Program claims. Reinsurance: Assumed and Ceded, Treaty and Facultative, US and London Market Programs. Personally managed all claims in excess of $10M, including some with 9 and 10 figure values.
Other Information:	As a Party to the dispute, participated directly in approximately 120 cedant arbitration actions, and approximately 29 reinsurer arbitration actions. As a party to the dispute, participated directly in approximately 150 insurance mediations, and 7 reinsurer mediations. Designed an, industry first, ADR program to handle coverage and values for commercial insurance disputes arising out of the 2005 hurricanes: Katrina, Rita and Wilma, using mediation and arbitration. Over 1300 disputes were successfully resolved in the program.

Work Experience

Insurance Company: 35 years

Claim Department: 24 years. EVP & Chief Claim Officer, CEO Brandywine Holdings

Finance Department: 7 years. Cost Acctg. & Cost Systems positions, CFO- various subsidiaries

U/W & Claims Operations: 4 years. SVP of Operations, Pres.- Diversified Services

Reinsurance Company: 3 years

Finance Department: 3 years. CFO-Reinsurance Division

Independent/Other Relevant Experience: 2 years

Independent/Unaffiliated Arbitrator, Umpire and/or Mediator: 2 years. Principal-Engel Dispute Resolution, LLC

Breakdown of Experience

Commercial Liability   9% Asbestos   6% Environmental/Pollution   6% Third Party Administrator   6% Worker's Compensation   6% Catastrophes (Property)   5% MGA/MGU   5% Product Liability   5%

Automotive Liability/Property   5% Commercial Property   5% Construction Defects   4% Bad Faith/ECO   4% Captives/Risk Retention Groups   4% Professional Liability/Errors & Omissions   4% Excess/Surplus Lines   4% Fidelity & Surety   4%

Toxic Tort   4% Alternative/Self-Insurance/Risk Management   3% Directors & Officers   3% Employment Practices Liability   2% Catastrophes (Casualty)   2% Architects & Engineers   2% Healthcare   2%

By Market

U.S. Market: 80%

U.K. Market: 9%

Bermuda/Off-shore Market: 5%

European Market: 3%

Global Market: 3%

Insurance vs. Reinsurance: 85/15%
Treaty vs. Facultative Reinsurance: 65/35%
Former Insurance or Reinsurance Company Officer

Mediation Experience

Number of Mediations

As Mediator: 1

ARIAS Experience

Workshops, as Trainee: 1; March 2008

Ethics Training, as Trainee: 1; March 2010

Arbitration Experience

Number of Arbitrations

As an Arbitrator: 2
As Corporate Representative: 149

Arbitrator Experience

Number of Arbitrations

2	Acted as an arbitrator through to final award after completion of an evidentiary hearing of at least three full days regarding the substantive merits of the parties' dispute.

Company Representative Experience

Number of Arbitrations

5	Company Representative in arbitration through the organizational meeting or the arbitration has only reached this stage as well as significant motions before the panel, panel consultations, and interim awards, but not through the hearing briefs.
12	Company Representative in arbitration through pre-hearing briefs.
58	Company Representative in arbitration through evidentiary hearing of at least one full day and less than three full days regarding the substantive merits of the parties' dispute.
74	Company Representative in arbitration through evidentiary hearing of at least three full days regarding the substantive merits of the parties' dispute.

Biography

James Engel has worked in the insurance/reinsurance industry for 38 years, including 25 years as the Chief Claim Officer in North America for three major firms: CIGNA, ACE, and Zurich. He has broad experience in all commercial P&C lines, and in Treaty and Facultative reinsurance, both as a cedant and a reinsurer. He also has international experience managing runoff claims facilities in London and Belgium, and as the CEO of Brandywine Holdings.

Mr. Engel retired in 2008 after 6 years with Zurich, where he served as Executive VP of Customer Services and Chief Claim Officer in North America. He was responsible for all commercial lines insurance claims, reinsurance claims, 50 Staff Counsel offices, risk engineering operations, and premium auditing. He managed 4500 employees and several billion dollars of claims paid annually.

Prior to joining Zurich, Mr. Engel was Executive VP and Chief Claim Officer for ACE in North America. In this role he was responsible for all commercial lines insurance claims, reinsurance claims, risk engineering operations, and ESIS – ACE’s third party administrator. He also held the position of CEO of Brandywine Holdings – ACE’s acclaimed runoff facility. Brandywine included US insurance and reinsurance, and European and London Market reinsurance managed in London. ESIS was the US market’s third largest TPA specializing in WC and Liability claims.

Mr. Engel was Executive VP and Chief Claim Officer for CIGNA P&C for 14 years. His responsibilities during these years included all personal and commercial lines claims in the US and in 45 foreign countries, ceded claims, and TPA claim operations. Mr. Engel was part of the executive committee which created Brandywine Holdings and prepared the P&C Companies for sale. He was Brandywine’s first CEO.

He has a BS degree in corporate finance from Gannon University. He completed the Executive Education Program at the Wharton School of the University of Pennsylvania, and Executive Negotiati