Profile
Susan E. Mack
Personal Information
  • Address:
    264 Royal Tern Rd. N.
    Ponte Vedra Beach, FLORIDA 32082 United States
  • Cell:
    904-477-6361
  • Email:
Current Employment
  • Company:
    Adams and Reese LLP
  • Position(s) and Responsibilities:

    As a partner resident at the Jacksonville office of Adams and Reese LLP, Susan focuses upon the resolution of insurance regulatory concerns and the completion of insurance transactions. Also, she provides corporate legal services, including cybersecurity counseling, to a variety of other business entities. She still welcomes appointments as a party-appointed arbitrator, umpire, mediator and expert witness in insurance and reinsurance proceedings. She maintains expertise in reinsurance occurrence, reinsurance allocation, complex reinsurance claims, life and health reinsurance, among other issues.

  • Address:
    501 Riverside Avenue, Suite 601
    Jacksonville, FLORIDA 32202
  • Phone:
    (904)493-3310
  • Cell:
    (904)477-6361
  • Fax:
    (904)355-1797
  • Email:
  • Website:
    www.adamsandreese.com
Offering Services as Expert Witness in:
Accident and Health Claims, Asbestos Claims, Insurance Claims, Liability Claims, Pollution Claims, Reinsurance Claims, Audit / Records Inspection, Captives, Commutations, Coverage / Contract Interpretation, Insolvencies, Life Reinsurance, Regulatory / Compliance, Reinsurance Contract Wording
Previous Employment
  • Company:
    Portia Consulting Services, LLC
  • Position(s) and Responsibilities:

    Led by Susan Mack, a C-level executive in both the life/health and property/casualty industry sectors, Portia Consulting Services provided arbitration, mediation, consulting and expert witness services to the insurance and reinsurance industries on a full-time basis.

  • Company:
    Royal Neighbors of America (life, health and annuity)
  • Position(s) and Responsibilities:

    Secretary and General Counsel-Headed law operations, compliance and agency licensing/contracting in life insurer focused on the women's market. Reported directly to CEO. Secretary to independent Board of Directors; liaision to Governance Committee. Active member of company's Reinsurance and Pension Committees.

  • Company:
    The Main Street America Group (property/casualty)
  • Position(s) and Responsibilities:

    Senior Vice President, General Counsel and Secretary; Chief Compliance Officer.

    During her tenure as General Counsel, Susan reported directly to the Chairman and CEO. She maintained accountability for all government relations, corporate and regulatory compliance, and legal affairs of a $850 million,900 employee property/casualty group of companies operating in 25 states. Sophisticated in finance, she handled mergers and acquisitions and sat on the companies' Investment Committee and Enterprise Risk Management Committee.

  • Company:
    Transamerica Reinsurance (life, health and annuity)(predecessor to SCOR Global Life)
  • Position(s) and Responsibilities:

    Senior Vice President and General Counsel; Senior Vice President – Accident and Health.<br>

    Led Law Department, including U.S., Asian and Latin-American treaty department and regulatory compliance area in leading life reinsurer, predecessor to SCOR Global Life. Accountable for successful resolution of life, accident and health and annuity lawsuits and arbitration proceedings. Responsible for financial performance and operations of Accident and Health business line (in run-off) and Claims as business executive.

  • Company:
    St. Paul Re, Inc. (property/casualty; accident and health)
  • Position(s) and Responsibilities:

    Vice President Claims and General Counsel.<br>

    Headed property/casualty reinsurer’s Law, Claims and Treaty Departments.

  • Company:
    Aetna Casualty and Surety (property/casualty)
  • Position(s) and Responsibilities:

    Head Reinsurance Counsel. As cedent’s representative, negotiated, arbitrated and litigated reinsurance claims and disputes. Managed reinsurance pool run-off.

Credentials
  • Attorney:
    Yes
  • Education:
    1. B.A. Dartmouth College<br>
    2. J.D. Boston College School of Law<br>
    3. Admitted to practice in Florida, California, Connecticut, North Carolina and South Carolina.<br>
    4. Past chair of American Council of Life Insurers Reinsurance Committee; past Association of Life Insurance Counsel director. Founder and initial Chair of RAA Life Committee.
    5. Founder and President of Association of Corporate Counsel North Florida.
  • Other Information:
    Co- Founder of ARIAS-US and first ARIAS-US woman director. Frequent speaker at reinsurance and insurance industry events, including ABA TIPS (2009 and 2010; extra contractual obligations in both life/health and property/casualty) and Robert Strain Contract Wording seminars (1991-2009 and 2012; including reinsurance claim concepts, reinsurance regulations and extra contractual obligations).
Work Experience
  • Insurance Company: 15 years.
    Legal Department: 10 years. Head Reinsurance Counsel, Aetna; SVP, General Counsel and Secretary, The Main Street America Group
    Executive Officer (CEO, COO, CFO, Chief Actuary): 5 years. SVP and GC, Main Street America; GC, Royal Neighbors of America
  • Reinsurance Company: 10 years.
    Legal Department: 10 years. General Counsel, Transmerica Re (SVP) and St. Paul Re (VP) (also claims)
  • Law Firm (Insurance/Reinsurance Practice): 7 years.
    Partner: 4 years. Partner. Adams and Reese LLP (FL)
    Associate: 3 years. Senior Associate, Gassett Perry and Frank (CA) and Montstream and May (CT)
Breakdown of Experience
  • Life
    25%
  • Accident & Health
    12%
  • Environmental/Pollution
    10%
  • Asbestos
    10%
  • Bad Faith/ECO
    5%
  • Product Liability
    5%
  • Contract Wording
    5%
  • Regulatory/Licensing
    4%
  • Commutations
    2%
  • Insolvencies
    2%
  • Construction Defects
    2%
  • Commercial Liability
    2%
  • Commercial Property
    2%
  • Third Party Administrator
    2%
  • Finite
    1%
  • MGA/MGU
    1%
  • Personal Lines
    1%
  • Long Term Disability
    1%
  • Professional Liability/Errors &, Omissions
    1%
  • Intellectual Property
    1%
  • Toxic Tort
    1%
  • Healthcare
    1%
  • Workers' Compensation
    1%
  • Employment Practices Liability
    1%
  • Disability
    1%
  • Directors &, Officers
    1%
By Market
  • U.S. Market:
    75%
  • U.K. Market:
    14%
  • Bermuda/Off-shore Market:
    6%
  • European Market:
    2%
  • Global Market:
    3%

Insurance vs. Reinsurance: 50/50%
Treaty vs. Facultative Reinsurance: 75/25%
Former Insurance or Reinsurance Company Officer

Mediation Experience
  • Number of Mediations
    As Counsel: 4 employment-related mediations as counsel
ARIAS Experience

Workshops, as Trainee: 1; September 2004

Ethics Training, as Trainee: 1; December 2009; November 2011

ARIAS Conference Faculty: 5; Fall 1997, Spring 2011, Spring 2012, Fall 2014, Spring 2017, Spring 2018, Fall 2018, Spring 2019

Other Approved Training:

ARIAS March 2013 Educational Seminar - Faculty
ARIAS November 2011 Educational Seminar - Faculty
ARIAS October 2018 Educational Webinar - Faculty
ARIAS November 2018 Educational Seminar - Faculty

Arbitration Experience

Number of Arbitrations

As an Arbitrator: 70

As an Umpire: 45

As Employee Manager: 34

As Corporate Representative: 34

Arbitrator Experience
Number of Arbitrations
18
Appointed as an arbitrator.
11
Acted as an arbitrator through the organizational meeting or the arbitration has only reached this stage.
22
Acted as an arbitrator through the organizational meeting or the arbitration has only reached this stage and the resolution of significant pre-hearing motions.
13
Acted as an arbitrator through to final award after completion of an evidentiary hearing of at least one full day and less than three full days regarding the substantive merits of the parties' dispute.
6
Acted as an arbitrator through to final award after completion of an evidentiary hearing of at least three full days regarding the substantive merits of the parties' dispute.
Umpire Experience
Number of Arbitrations
21
Appointed as an umpire.
6
Acted as an umpire through the organizational meeting or the arbitration has only reached this stage.
10
Acted as an umpire through the organizational meeting or the arbitration has only reached this stage and the resolution of significant pre-hearing motions.
3
Acted as an umpire through to final award after completion of an evidentiary hearing of at least one full day and less than three full days regarding the substantive merits of the parties' dispute.
5
Acted as an umpire through to final award after completion of an evidentiary hearing of at least three full days regarding the substantive merits of the parties' dispute.
Employee Manager Experience
Number of Arbitrations
6
Employee Manager of arbitration.
1
Employee Manager of arbitration through the organizational meeting or the arbitration has only reached this stage as well as significant motions before the panel, panel consultations, and interim awards, but not through the hearing briefs.
8
Employee Manager of arbitration through pre-hearing briefs.
10
Employee Manager of arbitration through evidentiary hearing of at least one full day and less than three full days regarding the substantive merits of the parties' dispute.
9
Employee Manager of arbitration through evidentiary hearing of at least three full day regarding the substantive merits of the parties' dispute.
Company Representative Experience
Number of Arbitrations
6
Appointed to act as Company Representative.
1
Company Representative in arbitration through the organizational meeting or the arbitration has only reached this stage as well as significant motions before the panel, panel consultations, and interim awards, but not through the hearing briefs.
8
Company Representative in arbitration through pre-hearing briefs.
10
Company Representative in arbitration through evidentiary hearing of at least one full day and less than three full days regarding the substantive merits of the parties' dispute.
9
Company Representative in arbitration through evidentiary hearing of at least three full days regarding the substantive merits of the parties' dispute.
Biography

Dedicated to both her insurance law practice and practice as an umpire, arbitrator and mediator, Susan E. Mack has substantial senior executive experience in both the life/health and property/casualty sectors. She has served as an officer for both professional reinsurers (Transmerica Re and St. Paul Re) and for cedents (Aetna, Royal Neighbors of America and The Main Street America Group). Known best as a General Counsel, she has headed Claims (both life/health and property/casualty), Treaties and an Accident and Health profit center. A career milestone was being one of the founding directors of ARIAS-US.

A graduate of Dartmouth College and Boston College Law School, Ms. Mack's insurance and reinsurance career spans 25 years. She is well known for having delivered over 50 presentations regarding insurance and reinsurance topics. Venues have included the Robert Strain contract wording seminars, American Council of Life Insurer conferences, HB Insurance and Reinsurance Conferences and the Reinsurance Association of America. In addition to presenting her thoughts as to how to improve the alternative dispute resolution process, she has addressed such substantive issues such as:
-asbestos claims and their allocation,
-insurance and reinsurance occurrence presentations,
-the application of aggregate extension clauses,
-extra-contractual obligations and excess of policy limits clauses,
-issues as to managing general agents and third party administrators, and
-regulatory issues and reinsurer insolvencies.

Among her publications are Building on the Beginnings: Revisiting the Formation of ARIAS (ARIAS-US Quarterly Vol. 19, No 4) and Mastering Life Reinsurance (Mealey's Litigation Reports-Reinsurance, January 2015).

A proud transplanted Floridian, Ms. Mack founded the North Florida Chapter of the Association of Corporate Counsel. She contributes her time to charities dedicated to solving women's health issues and assisting the developmentally disabled.