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Nancy Braddock Laughlin
Current Employment
  • Company:
    BRADDOCK & ASSOCIATES, INC.
  • Position(s) and Responsibilities:

    • Owner of insurance consulting firm with emphasis on litigation support, project management and process improvement for insurance and related companies.

    • Turn around of a midsize Massachusetts based health care IT Software Company. Improving processes and production operations delivery with data integrity. Worked closely with executives, process owners and subject matter experts to identify areas for improvements and efficiency, develop production and implementation plans, introduce best practices, establish improvement targets and drive projects to completion.

    • Created and managed the Risk Management Department for 3rd largest Dialysis Corporation in the United States.

  • Address:
    6204 Liberty Hill
    Dallas, TEXAS 75248
  • Cell:
    972-679-9271
  • Email:
Offering Services as Expert Witness in:
Insurance Claims, Workers Compensation Claims, Audit / Records Inspection
Previous Employment
  • Company:
    PRICEWATERHOUSECOOPERS, LLP
  • Position(s) and Responsibilities:

    PRINCIPAL CONSULTANT

    • Co-Project Manager for $10 billion Commercial Insurance carrier resolving client’s inability to reconcile over $300 million between financial/claim systems allowing the outside audit team to be able to reasonably certify end of year financials which was also critical to a potential acquisition and merger.
    • Eliminated future reconciliation problems by identifying and resolving operational gaps and system breakdowns among various departments and operational computer systems. Implemented detailed end to end testing requirements amongst all systems before technology is changed and put into live production.
    • Long term project manager overseeing litigation resolution teams analyzing multi-million dollar warranty claims data and processing, opposing expert data and preparing expert witness and client attorneys for lengthy Arbitration resulting in the client being awarded all claim reimbursements submitted to the reinsurers over $40 million.
    • Analyzed commercial insurance policy coverage, program design and marketing evaluations as well as claims performance and best practice reviews resulting in a minimum of 25% in savings and/or risk liability transfer.
    • Managed Business Interruption Claims calculations achieving quicker submissions to carriers and increasing the recoveries for the client.

  • Company:
    BRISTOL HOTELS & RESORTS
  • Position(s) and Responsibilities:

    INSURANCE & RISK ADMINISTRATOR

    • Established the risk management department, as a result of an acquisition doubling the corporate assets. Led the coordination of risk management between benefits, third party administrators, hotels, third party hotel owners, insurance consultant/broker, and safety & security function resulting in reduced outside service vendor fees and improved internal client service response time and satisfaction.
    • Developed an insurance manual for operations, reporting systems and training courses to establish consistent standards and procedures across the corporation.
    • Participated on the acquisition team advising on appropriate risk transfer or liability coverage resulting in a smooth transition at closing for insurance transfer and appropriate insurance clauses or evidence to protect the corporate assets.

  • Company:
    MEMOREX TELEX CORPORATION
  • Position(s) and Responsibilities:

    CORPORATE CLAIMS MANAGER

    • Managed a nationwide class action type litigation by coordinating all attorneys, expert witnesses and establishing computerized discovery for the voluminous documents across the corporation.
    • Established crisis management procedures and trained appropriate personnel which assisted in authorities identifying criminal actions taken against the company.
    • Coordinated group health disability programs with workers’ compensation program to avoid overpayments and improve corporate cash flow.
    • Participated in recovering approximately $3 million within 1995 for excess securities for retrospective programs and outstanding claims. Risk management recovery during one quarter was greater than sales revenues.
    • Tightly managed monthly actuarial type claim loss analysis, cash forecasts and insurance payments critical to controlling cash flow in a Chapter 11 corporation.

  • Company:
    GREYHOUND LINES, INC.
  • Position(s) and Responsibilities:

    DIRECTOR LIABILITY CLAIMS

    • Established crisis management procedures and coordination with other departments for catastrophic occurrences especially those receiving media coverage.
    • Established procedures to resolve pending insurance related claims and litigation from Chapter 11 filing.
    • Established resolution guidelines for disputes for large loss claims reserving and handling with reinsurers in order for coverage not to be interrupted.

  • Company:
    NATIONAL HERITAGE, INC.
  • Position(s) and Responsibilities:

    RISK MANAGER

    • Testified as expert witness in workers’ compensation Arbitration on incurred loss retrospective policy and the carrier’s claims handling process.
    • Delayed $1 million retrospective payment for 2 years, with no interest penalty, while managing Arbitration process with successful outcome for corporation.
    • Reduced workers’ compensation claims before and after the occurrence through intensive contact with adjusters reducing NCCI experience rating.
    • Managed insurance coverage program renewals by negotiating directly with broker, underwriters and adjusters during a hostile takeover attempt and ultimate sale of the corporation.

  • Company:
    SOUTHMARK CORPORATION
  • Position(s) and Responsibilities:

    CLAIMS MANAGER

    • Established processing procedures for risk management programs from corporate acquisitions requiring continuous communication with prior agents and insurers.
    • Established streamlined centralized claims handling processes among the voluminous subsidiaries to maximize department and corporate operational efficiencies which was critical during Chapter 11 and liquidation.

  • Company:
    KEMPER GROUP
  • Position(s) and Responsibilities:

    CLAIMS REPRESENTATIVE

    • Coordinated with national accounts, attorneys, state boards and claimants in adjusting workers’ compensation claims.

Credentials
  • Attorney:
    No
  • Designations:
    On January 14, 2009, the ARIAS-U.S. Board of Directors approved Nancy Braddock Laughlin as a Certified Arbitrator. Her profile will be here shortly.
Work Experience
  • Insurance Company: 2 years.
    Claim Department: 2 years. Workers Compensation Claim Representative
  • Insurance-related Firms: 25 years.
    Consultant: 13 years. President , Insurance and Financial Services
    Consultant: 4 years. Principal Consultant , Insurance & Risk Management
    Consultant: 1 year. Insurance & Risk Administrator , Risk Management - Insurance
    Consultant: 2 years. Corporate Claims Manager , Risk Management - Insurance
    Consultant: 1 year. Director Liability Claims , Risk Management - Insurance
    Consultant: 1 year. Risk Manager , Risk Management - Insurance
    Consultant: 3 years. Corporate Claims Manager , Risk Management - Insurance
Breakdown of Experience
  • Product/Consumer Warranties
    15%
  • Workers' Compensation
    15%
  • Healthcare
    12%
  • Alternative/Self-Insurance/Risk Management
    10%
  • Third Party Administrator
    10%
  • Commercial Liability
    10%
  • Commercial Property
    10%
  • Insolvencies
    6%
  • Automobile Liability/Property
    5%
  • Directors &, Officers
    1%
  • Product Liability
    1%
  • Ocean Marine
    1%
  • Excess/Surplus Lines
    1%
  • Employment Practices Liability
    1%
  • Fidelity &, Surety
    1%
  • Aviation
    1%
By Market
  • U.S. Market:
    80%
  • U.K. Market:
    20%

Insurance vs. Reinsurance: 80/20%
Treaty vs. Facultative Reinsurance: 50/50%

ARIAS Experience

Ethics Training, as Trainee: 1; May 2010

Arbitration Experience

Number of Arbitrations

As Employee Manager: 3

Employee Manager Experience
Number of Arbitrations
2
Employee Manager of arbitration through evidentiary hearing of at least three full day regarding the substantive merits of the parties' dispute.
1
Not available or unwilling to provide. ARIAS recognizes that in an effort to protect the respective company(ies) that you work(ed) for, you may not be able to divulge the status of the arbitrations that you participated in. Indicate such arbitrations here.
Biography

With over 20 years of industry experience, Nancy Braddock Laughlin manages Braddock & Associates, Inc., a Dallas-based consulting firm which focuses on providing process, project management and litigation support for the Insurance and Risk Management industries.

Previously, Ms. Braddock was a Principal Consultant at PricewaterhouseCoopers, LLP Ms. Laughlin led numerous large-scale project teams involving high-value litigation projects in the insurance, reinsurance and corporate alternative risk industries. She also supported clients in matters involving process improvement and technology development within various the financial services industries.

Ms. Laughlin’s depth of insurance experience includes: the preparation and negotiation of insurance claims, management of litigation for Arbitration and class action level cases, technology requirements and improvements mapping including verifying quality control, preparation and design of insurance marketing programs and renewals, due diligence work as related to acquisition and divestiture of companies, allocation of insurance premiums, management forecasting and reporting. She has worked with auditors, adjusters, brokers, attorneys and mediators to resolve complex policy and financial claim issues. Ms. Laughlin frequently reports to client senior and mid-level management.